Michelle Nefdt is impassioned by working with people to understand and review their processes, their technology as an enabler, and data quality for customer experience, business process, service design, technology and data quality improvement.

She has a background in industrial/organisational psychology and statistical analysis methodologies, and is a certified design thinking and quality management practitioner.

Michelle specialises in customer experience, service design and business process analysis. Her industry experience spans more than 10 years and covers government, banking and finance services, transport, advertising and media, and aviation.

Michelle Nefdt is the Director and Co-Founder of Conexus Consulting, an analysis as a service start-up company since 2015.